AI Auto-replies
Your AI replies to customers
while you sleep
Waqly reads your knowledge base and business context, then handles routine WhatsApp queries automatically — so your team focuses only on conversations that need a human.
How it works
From message to reply in milliseconds
STEP 01
Message arrives
Customer sends a WhatsApp message. It hits Waqly via Meta webhook in real time.
STEP 02
Rules checked
Active chatbot flow sessions take priority, then keyword rules, then AI intent rules.
STEP 03
Knowledge retrieved
Waqly fetches the most relevant chunks from your knowledge base using keyword-overlap scoring.
STEP 04
AI replies
Your chosen AI model generates a contextual reply in your brand's tone, using only your knowledge base.
Multi-Provider AI
Use any AI model.
Bring your own key.
Waqly never marks up your AI usage. Connect your own API key and choose the model that fits your quality and cost needs.
- DeepSeek — fast, affordable, multilingual
- OpenAI GPT-4o — highest quality reasoning
- Anthropic Claude — safety-focused, long context
- Google Gemini — great for Indian languages
- Switch providers anytime without losing history
DeepSeek
OpenAI GPT-4o
Claude 3.5
Gemini 1.5
Pick your AI provider
Knowledge Base
Train AI on
your own content
Upload FAQs, product docs, pricing sheets and business policies. Waqly retrieves the most relevant content for each query using keyword-overlap scoring — no embeddings or vector databases required.
- Upload plain text documents
- Keyword-overlap retrieval (fast, no hallucination)
- Per-account knowledge bases
- AI stays within your content — no making things up
Knowledge base retrieval
Voice Messages
AI understands voice too
When a customer sends a voice note, Waqly transcribes it automatically before passing it to AI. Powered by Whisper, Deepgram, AssemblyAI or Gladia — your choice.
OpenAI Whisper
Deepgram
AssemblyAI
Gladia
Get started
Let AI handle the repetitive queries
Connect your WhatsApp number, upload your knowledge base and go live in under 10 minutes.