Analytics & Reports

Know exactly what's
happening in your inbox

Built-in dashboards for delivery rates, response times, agent performance and conversation volume — updated in real time.

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Message delivery rates
Track sent, delivered, read and failed counts per broadcast and per conversation. Understand your delivery health at a glance.
Response time metrics
Measure average first response time and resolution time across your whole team and per individual agent.
Agent performance
See message counts, resolution rates and response times per agent. Identify top performers and coverage gaps.
Conversation volume
Track new conversations over time — by day, week or month. Plan team capacity and identify volume spikes.
Broadcast analytics
Per-campaign delivery and read rate breakdown. See which templates perform best and which contacts engaged.
Contact pipeline
See how contacts move through your sales stages. Identify where leads drop off and optimise your follow-up flows.
Start measuring

Data-driven WhatsApp operations

Every plan includes built-in analytics. No third-party tools required.

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