Team Collaboration
One WhatsApp inbox
for your whole team
Assign conversations to agents, track statuses, leave private notes and get full real-time visibility — without anyone missing a message.
Agent assignment
Assign any conversation to a specific team member. Agents see only their assigned conversations — no inbox overload.
Conversation statuses
Mark conversations as Open, Pending or Resolved. Filter and sort your inbox by status to focus on what needs attention.
Internal notes
Leave private notes visible only to your team — context, escalation notes, handoff instructions. Customers never see these.
Real-time SSE sync
All agents see assignment changes, new messages and status updates in real time via Server-Sent Events. No refresh needed.
Agent mobile app
Agents can use the native iOS and Android app to handle assigned conversations on the go, with push notifications.
Performance reports
Track response time, resolution rate and message volume per agent. Identify your top performers and optimise team coverage.
How assignments work
AI handles routine queries.
Agents handle the rest.
Waqly's AI auto-replies handle repetitive questions automatically. When a conversation needs human attention, it's assigned to the right agent — with full context already there.
- AI auto-reply suppressed for assigned conversations
- Assign from flow builder or manually from inbox
- Agents get push notification on assignment
- Full message history visible to assigned agent
Team inbox
Get your team on WhatsApp
Scale your support team on WhatsApp
Add unlimited agents on the Enterprise plan. Get started with 2 agents on Starter, 10 on Growth.